Pre-Post-Sales Support - Technician

Why join the Sales department? 

As a Pre-Post-Sales Support - Technician you will report to Pre-Post-Sales Support - Team Leader in the Sales based in Telford for a Permanent contract.

Based at our Telford office within the Project Support Centre Team, you will play a pivotal role in delivering a market-leading technical support service to both our sales teams and customers. This exciting and varied position combines hands-on field engineering with technical consultancy, giving you the opportunity to work closely with customers, contractors, consultants, and internal stakeholders to deliver outstanding project outcomes and customer experiences. Whether supporting complex installations on-site across the UK or providing expert guidance remotely, you will be at the forefront of helping customers maximise the performance and reliability of our electrical solutions.

As a trusted technical expert, you will provide specialist support for our electrical products, software, and associated tools throughout the project lifecycle, from specification and commissioning through to fault diagnosis and resolution. This role is ideal for an experienced electrical professional who enjoys solving technical challenges, building strong customer relationships, and continuously developing their expertise. In return, you will have the opportunity to influence customer experience, contribute to business improvements, and establish yourself as a recognised authority within a collaborative and forward-thinking organisation.

What you will do? 

• Deliver expert on-site technical support for customer projects across the UK, leading commissioning, testing, fault diagnosis, equipment installation support, and resolution activities to ensure successful project delivery.
• Act as a trusted technical advisor and customer advocate, ensuring customer feedback and insights help shape improvements to products, services, and the overall support experience.
• Provide professional remote technical support across Hager's electrical product portfolio, delivering prompt, high-quality solutions that enhance customer satisfaction and reinforce our reputation for excellence.
• Partner with sales teams, contractors, consultants, and customers to provide expert technical guidance, product selection support, and specification development, ensuring innovative, compliant, and commercially effective solutions.
• Develop and maintain advanced technical expertise in Hager products, electrical standards, regulations, and emerging technologies through continuous professional development and training.
• Serve as a recognised subject matter expert within the business, sharing knowledge, mentoring colleagues, and helping to build technical capability across the organisation.
• Contribute to continuous improvement initiatives by identifying recurring technical challenges, sharing field-based insights, and helping drive enhancements to products, services, and customer support processes.
• Build strong, lasting customer relationships through exceptional service, technical expertise, and a proactive approach to problem-solving.

What about you?

• You have a City & Guilds Level 3 qualification in Electrical Installation, or equivalent relevant electrical experience.
• You have an 18th Edition Wiring Regulations certification.
• You have a full UK driving licence and a relevant ECS Card, enabling you to work on equipment at customer sites.
• You have previous experience working in a site environment.
• You are eager to learn and committed to your personal development.
• You are results-oriented and customer-focused.
• You are a great team player with a collaborative mindset.
• You have excellent communication skills.

What we offer?

• Personalized onboarding experience program designed to make your first days smooth
• Opportunities to learn and grow through Hager Group's awarded Hi University. 
• Internal career opportunities, over 25% of our recruitments are through internal mobility

What are the recruitment stages? 

• Once your CV has been selected, you will be contacted by a recruiter for an initial phone exchange.
• You will be invited for a first interview with the hiring manager & the recruiter 
• A second Interview will be then organized with the N+2 & the HR manager

Our success relies on collective energy. Apply now and power up your future with us!