Technical Support - KNX (m/f/d)

Why Join Us?

As a KNX Project & Technical Solutions Engineer, you will be the go-to expert for KNX solutions in Greece, working closely with customers, consultants, installers, and system integrators.

This is more than a technical support role. You will combine technical expertise, solution design, project ownership, customer consulting, and training to help bring smart building projects to life.

What Makes This Opportunity Unique?

• Be the KNX expert for the Greek market.
• Contribute to major building automation and construction projects.
• Work directly with customers, consultants, installers, and system integrators.
• Combine technical expertise with real business impact.
• Take ownership of projects from solution design to implementation.
• Continuously develop your knowledge of smart building technologies.

This role is ideal for an engineer who enjoys solving technical challenges, working closely with customers, and turning ideas into successful projects.

As a Technical Support - KNX (m/f/d) you will report to Pre-Post-Sales Support - Team Leader and based in Athens  for a Permanent contract.

Why Join Us?

As Technical Support – KNX, you will provide high-level technical support for Hager KNX products and systems to installers, system integrators and partners in Greece. You will be part of our Pre/Post-Sales Support team and work closely with Product Management Building Automation/KNX, turning field experience into better solutions for our customers.

What Makes This Opportunity Unique?

• Work hands-on with the latest KNX technologies, including KNX Secure.
• Solve real technical challenges on building automation projects.
• Work directly with installers, system integrators and partners.
• Your field feedback helps shape Hager products and solutions, through Product Management and the Hager Group.
• Structured KNX training and continuous development of your expertise.

As Technical Support – KNX (m/f/d) you will report to the Pre/Post-Sales Support Team Leader, with a functional reporting line to the Product Manager Building Automation/KNX for all KNX topics (technical priorities, training and objectives). The role is based in Athens, on a permanent contract.

Key Responsibilities:

KNX technical support

• Provide technical support and troubleshooting for Hager KNX products and systems (phone, e-mail and on site when needed).
• Diagnose and resolve issues using ETS and Hager KNX Easytool.
• Support installers and integrators during commissioning and implementation of Hager solutions.
• Prepare KNX technical offers and bills of materials based on project drawings and specifications, in coordination with Product Management and Sales.
• Maintain a knowledge base of known issues, workarounds and technical guides.

Team support

• Support the technical support team on the wider Hager product portfolio.

Training support

• Support KNX trainings, workshops and product presentations organised by Sales & Product Management.

Candidate Profile

• Strong technical background in electrical installations and building automation systems.
• Practical experience with KNX systems and strong troubleshooting skills.
• Clear, open and transparent communication with colleagues, installers and partners.
• A service-oriented approach and a strong sense of responsibility.
• A collaborative mindset and a genuine interest in learning new technologies.
• Honesty, reliability and the ability to build trust with customers and partners.

Required Qualifications

Education

• Bachelor’s Degree in Electrical Engineering or a related technical discipline.
• KNX Partner Certification.

Experience

• Proven hands-on experience with KNX systems.
• Experience in commissioning and troubleshooting KNX installations.
• Good knowledge of electrical installations and electrical installation products.
• Experience in preparing technical offers or bills of materials is a plus.

Technical Skills

• Basic knowledge of BACnet, DALI, Modbus, IP networks, IoT platforms and HVAC is a plus
• Excellent analytical and problem-solving abilities.

Languages

• Fluent Greek.
• English at Upper-Intermediate level (B2) or above.

What we offer:

• The possibility to work in a hybrid model.
• A personalised onboarding programme designed to ensure smooth and comfortable first days.
• Structured training on Hager products and KNX solutions.
• Continuous learning through Hager University / Hi University, Hager Group’s award-winning learning platform.
• Internal career opportunities: over 25% of our recruitments are filled by internal candidates.
• Competitive salary and performance bonus.
• Mobile phone.
• Medical insurance.
• A friendly and supportive team environment within an international, growing group.

Recruitment Process

After reviewing your CV, a Recruiter will contact you for an initial introductory phone conversation. You will then be invited to an interview with the Pre/Post-Sales Support Team Leader, the Product Manager Building Automation/KNX and the Recruiter, including a short technical KNX assessment.

Please send us a resume in English.