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Customer Care - Manager

Hager Sales Zdiby, Czechia Permanent

Who are we? 

Where there is Hager  there is energy. As an independent, family-run and family owned business, we are one of the leading providers of services and solutions for electrical installations. Our services and solutions range from energy distribution, cable management and safety technology to intelligent building control – all around the world. Customers in 129 countries trust our components and solutions for residential, industrial and commercial buildings. They are developed, produced and marketed by around 11,650 employees at 28 locations around the globe – and, in the future, perhaps even by you. Use your energy intelligently. Join Hager now! 

Your role

You will be responsible for the end-to-end management of Customer Service for the Czech and Slovak markets, including order coordination, communication with business partners, and collaboration with internal teams. The key objective of this role is to ensure a smooth order flow, on-time deliveries, and the correct setup of pricing and commercial conditions.


Your responsibilities 

  • Managing Customer Service operations and overseeing the order management process.
  • Coordinating between Sales, Logistics, Planning, and Headquarters.
  • Managing pricing conditions, discounts, and communicating changes to customers.
  • Handling complaints, returns, and crisis situations.
  • Participating in process optimization projects (e.g. AIM, SEP).

Daily Tasks

1. Order Review and Processing

  • Checking product availability and verifying correct pricing and conditions.
  • Communicating with wholesale partners regarding order confirmations and delivery dates.

2. Delivery Coordination

  • Working with Logistics and Planning to secure delivery deadlines.
  • Handling urgent requests and escalations.

3. Pricing and Conditions Management

  • Reviewing discount schemes and updating price lists.
  • Preparing inputs for price calculations and communicating pricing changes.

4. Complaints and Returns Handling

  • Validating documentation and coordinating with Accounting and Warehouse teams.
  • Setting up efficient processes for claims and returns handling.

5. Reporting and Communication

  • Preparing KPI reports for management.
  • Participating in internal meetings (e.g. Logistic Performance Meetings, AIM projects).

6. Cooperation with Headquarters

  • Resolving product availability issues.
  • Coordinating end-of-life processes and related activities.

Your profile 

  • Minimum 3 years experience on similar position 

  • Strong customer orientation and communication skills 

  • Leadership skills and ex 

  • Analytical skills 

  • Language skills: English (B2) 

  • Openness to challenges and changes 

  • Energy and positive attitude 


What we offer

  • Modern offices in Prague–Zdiby with high-quality technical equipment for everyday work
  • Comprehensive onboarding and training – we’ll make sure you are fully prepared for your new role and responsibilities
  • Competitive compensation and recognition for outstanding performance
  • Regular training sessions and opportunities for personal and professional growth
  • A supportive team you can always rely on
  • 28 days of annual leave
  • Language courses
  • Meal allowance
  • Company laptop available for personal use as well
  • Tickets to the zoo and aquapark
  • Contributions to a benefits card program
  • Free fresh fruit, water, tea, and coffee at the workplace
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