Customer Service Executive (m/f/d)

Why join the Customer Service department?

Hager Group is a leading supplier of solutions and services for electrical installations in residential, commercial and industrial buildings. Hager brand, with products ranging from energy distribution through cable management and wiring accessories to building automation and security systems, represents the core business of our company. This allows us to combine all the skills necessary for the development of innovative products, systems and services required for building automation.

We are currently looking to recruit a Customer Service Executive to be based out of our office in Shah Alam, Malaysia. This is a key role within the Customer Service Team that focuses on the day to day operations of Hager Malaysia.

As a Customer Service Executive (m/f/d) you will report to Customer Care Leader based in Shah Alam  for a Permanent contract.

Your responsibilities: 

Customer Service Daily Operations

1. Customer Purchase/Sales order entry into SAP system
2. Management of Order through to Delivery via SAP system
3. Assist on Quality Inspection Management (QIM) processing – manage Goods Return & Unsold return request from customer
4. Liaise with Hager 3PL for regular and special shipment requirements by customer.

Customer Inquiries & Satisfaction

1. Timely response to customer inquiries via emails & phone.
2. Provide solutions and proactively solve customer issues.
3. Collaborate with Hager Sales/Finance/Technical team to resolve customer issues.

Reports

1. Prepare daily reports for daily operations task
2. Assist on ad-hoc & weekly reports.

System upgrades & issues

1. Assist to conduct UAT testing during system upgrade.
2. Collaborate with IT team on solving IT issues.
3. Suggest ideas and solutions that can be implemented for smoother CS processes and operations

Requirements:

• Diploma / Degree (preferably in supply chain management, customer service, business administration)
• Proven experience in handling customers & distributors with excellent communication and interpersonal skills.
• Ability to stay calm and to solve issues with strong customer centricity mindset.
• Proactive and adaptive mindset to work with internal and external stakeholders.
• Possess good written and oral presentation skills. 
• Ability to work in diverse cultural and multi lingual environments. 
• Willingness to travel as and when required.
• Fresh Graduates are encourage to apply.

What we offer?

• Personalized onboarding experience program designed to make your first days smooth
• Opportunities to learn and grow through Hager Group's awarded Hi University. 
• Internal career opportunities, over 25% of our recruitments are through internal mobility
• Long-term cooperation prospects.
• Opportunities for learning and development – through working in an international team of professionals, training, and supporting internal promotions.
• Opportunity for professional development in an international company.
• Flexible and friendly multicultural environment.
• competetive package of compensation

What are the recruitment stages? 

• Once your CV has been selected, you will be contacted by a recruiter for an initial phone exchange.
• You will be invited for a first interview with the hiring manager & the recruiter 
• A second Interview will be then organized with the N+1 & the HR manager

Our success relies on collective energy. Apply now and power up your future with us!