Technical Support Engineer - Field Based H/F/X

Why join theProject Support Centre department?

Each relationship with our customers is much more than a simple collaboration: it's a true partnership founded on trust and proximity. This approach enables us to exceed expectations, providing answers that are as effective for their day-to-day needs as for their most ambitious projects. What makes us unique? Our ability to offer a tailor-made service, where technical expertise and commercial commitment come together to create an incomparable experience.

Based at our Telford offices and working as part of the Project Support Centre Team, you will help deliver a market leading, field based Technical Support Service to our Sales Teams and Customers for electrical installation system products. When not providing support in the field, you will assist the Technical Support Department by handling phone based inquiries related to our electrical product range.

As a Technical Support Engineer - Field Based H/F/X you will report to Pre-Post-Sales Support - Team Leader in the Sales department based in Telford  for a Permanent contract.

What you will do?

•    Deliver on-site electrical support services, including equipment erection, testing, modifications, and rectification work
•    Provide nationwide telephone-based technical support for our electrical products, ensuring a high-quality customer experience when not deployed in the field
•    Assist sales teams and customers by supplying accurate technical specifications and guidance on product selection
•    Act as a technical expert during sales visits, providing support to the sales team and building trust with customers

What about you?

Completed an electrical apprenticeship or have similar on site practical electrical experience.

•    City & Guilds Level 3 in Electrical Installation
•    18th Edition Wiring Regulations (BS7671) certification
•    Full UK driving licence and relevant ECS Gold Card
•    Experienced in working in a site environment
•    Customer driven and great communication skills

What we offer?

• Personalized onboarding experience program designed to make your first days smooth
• Opportunities to learn and grow through Hager Group's awarded Hi University. 
• Internal career opportunities, over 25% of our recruitments are through internal mobility

What are the recruitment stages? 

• Once your CV has been selected, you will be contacted by a recruiter for an initial phone exchange.
• You will be invited for a first interview with the hiring manager & the recruiter 
• A second Interview will be then organized with the N+2 & the HR manager

Our success relies on collective energy. Apply now and power up your future with us!